Data Privacy Policy
Your privacy is important to us at Forest Paper Trail
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you willingly provide. This covers your full name, company name, email, telephone, delivery locations, and particular specifications for your floral needs. Payment details are collected when you place orders and are securely handled by our payment partners.
For our corporate clients, we might obtain extra business data such as company registration information, preferred delivery timing, and budget constraints to tailor our services to your corporate requirements.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We mainly use your data to complete flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requests, and communicating about your service needs.
We also leverage information to improve our services and the website experience. This helps us understand which corporate floral offerings are most valuable to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
Forest Paper Trail respects your privacy and does not sell your personal data to third parties. We disclose information only as needed to deliver our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and procedural safeguards to keep it safe. This involves safe storage of data, encrypted messaging, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we deploy robust security measures, no online transmission method is ever completely secure. We continually update our security practices to guard against new threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, contact us with the details at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods differ based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order records: four years after last service interaction
- Payment transaction records: six years for tax and accounting requirements
- Website analytics data: twenty-four months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or twenty-four months of inactivity
Cookies and Site Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies also help us recall your preferences and evaluate site performance.
You can manage cookie options in your browser settings. Note that turning off some cookies might impact how the site works. For more details on how we handle cookies, please consult our Cookie Policy.
External Links
Our site may include links to external sites or services. This privacy policy covers only Forest Paper Trail and our site. We do not take responsibility for the privacy practices of outside websites.
We invite you to examine the privacy policies of any third-party sites you reach via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Forest Paper Trail Privacy Team
Garden Court Lane, London
London, United Kingdom SW1A 1AA
Email: info@forestpapertrail.bond
Phone: +44 20 7946 0958
For privacy inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within roughly one week.